Covid 19 Updates

Updates posted: July 2, 2020

The online shop is open.

We are following recommendations to keep everyone safe during Covid 19.

If you are in the Windsor, Essex County area we are offering Free local porch deliveries for orders over $40.00 before tax. If it is under, there is a $5.00 Charge. Deliveries will be on Saturdays or Sundays between 12pm and 4pm. (Note: our free local porch delivery selection is having a bad tech day. The $5.00 charge will be added. We apologize, and will issue a $5.00 refund after we fill your order. Thank you for understanding)

We want to do our part to slow the spread of COVID-19 and will be following all the recommended practices of the World Health Organization and our local authorities.

What you need to know

We ship with Canada Post.who have suspended their on-time delivery guarantees – this means you may experience delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes.”

We’re following safe workplace practices, including the frequent disinfecting of surfaces and supplies, social distancing, frequent hand washing, working from home for all customer support and limiting the number of visits we make to the post office.

Delivery Interruptions

Canada Post Canadian Deliveries – On April 22, 2020. “We’re experiencing delays as we put safety first” for updates read more

From Canada Post Website. Other important changes regarding parcels:

“Parcel Delivery: To eliminate customer interactions at the door, reduce post office customer traffic and support social and physical distancing, we have implemented a Knock, Drop and Go approach. Delivery employees knock or ring, choose the safest location available to leave the item and then depart for the next address. This change eliminates the need for signatures at the door, speeds up delivery and has greatly reduced the number of parcels sent to our post offices for pickup.

Parcel pickup at post office: For the remaining parcels left at the post office for pickup (items requiring ID), they will not be returned-to-sender until further notice. We’ve suspended our normal 15-day hold period. We ask that customers who are feeling ill or self-isolating, to please delay their visit to the post office and to pick up their parcel when it’s safe to do so. We’ve put physical-distancing measures in our post offices and installed clear plastic guards at the counter.

We thank Canadians for their continued patience and support for the measures we’ve put in place for everyone’s safety. Please continue to provide our people with at least two metres of space when you see them out in the community or at a post office.

For a full list of the changes we’ve put in place and other updates related to COVID-19, please visit canadapost.ca and click on the banner at the top of the page.”